Terms of use

Terms of use

Scam Emails and Fake Websites

You may well receive emails that look like they've come from LumX Group ("LumX") which directs you to a fake website asking to disclose all of your security information.

Do not respond to the email or visit any linked website. Be warned these can appear to be genuine.

LumX will never ask you to disclose all of your personal or security details by email.

Please be aware that our official websites are the following:



Any other website does not represent our company or parts of it and probably has a fraudulent intent.

Website Privacy Policy

The LumX Website Security and Privacy Policy (the "Website Privacy Policy") has been included on our website in order to clarify LumX's reasons for, and the manner in which, LumX handles Personal Data supplied by you in the process of using our website. Our data protection and privacy statement wording is required as a result of data protection law arising pursuant to a European Union data protection directive. Businesses in European Union countries must comply with national laws enacted in light of their country's interpretation of the EU data protection directive. The legislation seeks to ensure that all personal information held by businesses and organizations is both accurate and suitably protected in order to ensure there is no misuse of Personal Data relating to an individual held by the business or organization.

Accordingly, LumX endeavours to ensure that when processing your Personal Data LumX is protecting both our and your interests by complying with the relevant legislation.

Therefore, please carefully read this Website Privacy Policy which has been included with a view to protecting your Personal Data as well as ensuring that LumX complies with the relevant legislation.

This website is provided by LumX1.

When you visit this website, LumX may collect personal information about you ("Personal Data") either:

  • directly when you are asked to provide data (e.g. name, e-mail address and mailing address) or when you email, phone, or otherwise contact (please contact LumX to receive our Advisers' Privacy Policy); or
  • indirectly, e.g. via cookies2 and other technical means to monitor your use of the portal such as access control logs, your internet protocol address or profiling to tailor the website to your preferences or to track your use of certain pages of the website, or from third parties who provide LumX with information about you.

"You" or "your", in this Website Privacy Policy, means you as an individual, rather than any legal entity (such as your employer) which you may represent when you order a service from LumX via this website.

LumX may process Personal Data collected via this website or otherwise for the purposes of administering the website, responding to queries or provide services to you at your request, updating our records and databases, improving the personalization of our services to you, maintaining contact data about you or a third party (for example, your employer), informing you, or enabling third parties to inform you, of features, services, products, fund launches and related information from LumX or third parties which may be of interest to you and otherwise to enable LumX to perform any agreement with you, your employer or any other relevant third party.

You may be able to update some of the data LumX holds about you or third parties directly yourself. If you are acting as an intermediary or otherwise on behalf of a third party or supply LumX with information regarding a third party (such as your employer or a client company), you undertake that you are an authorized representative or agent of such third party and that you have obtained all necessary consents from such third party to the collection, processing, use and disclosure by LumX of their Personal Data.

The data may, for these purposes, be disclosed to certain types of staff within LumX organization (i.e. staff whose job it is to process your enquiries and orders or otherwise to administer the website, and those staff involved in the provision of LumX services and products which may be of interest to you). Personal data may also be disclosed to a limited number of third parties, such as third party marketing companies to send you information which may be of interest, data processors, suppliers or providers of goods or services.

Because of the international nature of this website and the nature of LumX's activities, Personal Data may be transferred internationally throughout LumX worldwide for the purposes described above.

LumX's operational security in order to protect the confidentiality and security of Personal Data collected via this website but the nature of the Internet is of course such that the data may flow over networks without appropriate security measures and may be accessed and used by unauthorized persons.

Please note that this Website Privacy Policy only covers this website and does not regulate the privacy practices of other websites which may be accessible through or linked to this website.

LumX does not generally seek to collect data about your racial or ethnic origin, political opinions, religious or other similar beliefs, trade union membership, physical or mental health, sexual life, criminal record or alleged criminal activity through the website ("Sensitive Personal Data"). LumX may collect some sensitive Personal Data incidentally. By providing LumX with unsolicited Sensitive Personal Data you consent to our using those data for the above purposes.



1 "LumX" means LumX Group Limited and any entity within the LumX Group worldwide, which will be entities which carry out business under a name which includes all or part of the LumX name, or are direct or indirect affiliates, parent undertakings or subsidiary undertakings of LumX entities, where "entities" or an "entity" includes corporations, partnerships, firms or other entities wherever located.

2 Cookies involve information being sent by a web server to a browser. A cookie can be accessed by the server when the user uses the website. A cookie may contain information about the number of times a user has accessed the website, registration information, the number of times a user has seen a particular advertisement on the website, etc. Using cookies enables the website to recognise your browser and to provide certain functions.